Find out more information
Register or log on to view your bills online
Give us a call on
Find our more information
Find out more about how you can save water and save money.
That's why we have a dedicated team to help you save water and save money.
Changes for Large Business Customers
It is important to us in Welsh Water that we provide information to customers and stakeholders that is customer-led, accessible, clear, accurate, transparent and timely.
Ofwat published its ‘Company Monitoring Framework’ (CMF) in June 2015. This framework is a tool used by Ofwat to challenge all companies:
The company monitoring framework describes three categories of assurance. Companies are assigned by Ofwat annually to a category following a series of assessments covering a wide range of information. The three categories are:
Our ongoing objective is to make available information that is easy to understand and navigate and which enables customers to understand how we are performing. We recognise that this helps to give confidence and trust to customers and stakeholders in the information we publish.
We have developed and followed our overall assurance process which complies with the overarching Company Monitoring Framework guidelines – see below links to the various documents that we have published since the introduction of the Company Monitoring Framework by Ofwat.
Hi, I'm Rita
We're finding an answer to your question
We’re really sorry but we cannot deal with your request at the moment. Please check back and try again in a few minutes. We’re sorry for any inconvenience this may have caused.
There are several questions that might be relevant to you, these are:
Sorry, we're not quite sure what you're asking .. please rephrase the question.
Alternatively, pick from some of our most popular FAQ's
Was this answer helpful?