My Account About my bill My Measured Bill Explained

We have recently changed the style and layout of our meter bill.

The bill below show the new style bill. Some of the messages may appear on your bill with an explanation of each. If you have further questions about your bill, check out our most frequently asked questions.

Hover over the icons in the illustration to view the explanation.

Page 1

Front of bill

Your account details

  • Billing Date - When we printed your bill.
  • Customer Reference - Your unique number, you'll need this if you call us about your account.

Bill messages

  • Bill total - How much you owe or how much credit is on your account.
  • Your payment due date or information about your payment plan.

Quick summary

  • The property receiving our services.

Balance brought forward

  • The bill total on your last bill.

Payments*

  • The total payments received. See page 3 (below) for a list of individual payments.
  • *since your last bill was printed

Credit / Account amendment*

  • Any adjustments. We will write to you separately to explain this.
  • *since your last bill was printed

Refunds*

  • Refund cheque amount & when it was printed.
  • *since your last bill was printed

Credit / Balance owed before this bill period

  • Your balance before this bill was produced.

Charges you owe this bill period

  • Your latest charges. Please see page 3 for a full breakdown.

Bill total

1 - Your account details

Billing Date - When we printed your bill.
Customer Reference - Your unique number, you'll need this if you call us about your account.

2 - Bill messages

Bill total - How much you owe or how much credit is on your account.
Your payment due date or information about your payment plan.

3 - Quick summary

The property receiving our services.

4 - Balance brought forward

The bill total on your last bill.

5 - Payments*

The total payments received. See page 3 (below) for a list of individual payments.
*since your last bill was printed

6 - Credit / Account amendment*

Any adjustments. We will write to you separately to explain this.
*since your last bill was printed

7 - Refunds*

Refund cheque amount & when it was printed.
*since your last bill was printed

8 - Credit / Balance owed before this bill period

Your balance before this bill was produced.

9 - Charges you owe this bill period

Your latest charges. Please see page 3 for a full breakdown.

10 - Bill total



Page 3

Back of bill

Payments*

  • A list of payments received. This also shows any returned unpaid payments. Any payments made in the last 5 days may not show on this bill.
  • *since your last bill was printed

Future instalments

  • If you are on a payment plan, your future instalments will be shown here.

Meter readings

  • Meter serial no - this can be found on top of the meter serving your property.
  • Previous and latest readings - this shows how much water you have used this bill period.

Service charges

  • The fixed part of your bill calculated at a daily rate for both water and sewerage (where applicable).

What you have used

  • Your charges for what you have used (as shown by the meter readings).

Charges you owe this bill period

  • Your service charges plus what you have used. This total is also included in the quick summary on the front page (above).

Graph

  • This shows how much water you used with the last 5 actual reads (if available).

11 - Payments*

A list of payments received. This also shows any returned unpaid payments. Any payments made in the last 5 days may not show on this bill.
*since your last bill was printed

12 - Future instalments

If you are on a payment plan, your future instalments will be shown here.

13 - Meter readings

Meter serial no - this can be found on top of the meter serving your property.
Previous and latest readings - this shows how much water you have used this bill period.

14 - Graph

This shows how much water you used with the last 5 actual reads (if available).

15 - Charges you owe this bill period

Your service charges plus what you have used. This total is also included in the quick summary on the front page (above).

16 - Service charges

The fixed part of your bill calculated at a daily rate for both water and sewerage (where applicable).

17 - What you have used

Your charges for what you have used (as shown by the meter readings).

18 - Charges you owe this bill period

Your service charges plus what you have used. This total is also included in the quick summary on the front page (above).

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