If your property was built before 1st April 2000 and a meter has not been fitted, you will be billed on unmeasured charges.
A fixed rate for the year based on:
This does not reflect how much water is used nor the number of occupiers. If you would prefer to be billed for the amount of water you use, you can use our calculator to estimate your usage and charges then apply for a meter online.
We will send your unmeasured bill once a year between February and March. This is for charges from 1st April to the following 31st March (like your council tax bill).
Take a look at our example unmeasured bill for some helpful tips.
As an unmeasured customer, you may pay your bill:
If you have a payment plan in place but fail to keep the arrangement, the full outstanding balance will be payable.
Our charges are set by Ofwat, the water industry regulator.
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Dŵr Cymru Cyf, a limited company registered in Wales No. 2366777.
Registered office: Pentwyn Road, Nelson, Treharris, Mid Glamorgan CF46 6LY.
© Dŵr Cymru Cyf 2017.