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Changes for Large Business Customers
The Customer Assistance Fund is designed to help those in severe financial hardship. Take a look at the information below to see if you're eligible and if so, how to apply.
The Customer Assistance Fund has been set up to help customers clear their debt with us. If your application is successful:
(customers may have different instalments to the below):
This is a one off opportunity. If you fall into arrears again, the Customer Assistance Fund would not be offered.
You may be eligible if:
Once we've received your online form or application form from Moneyline Cymru or Citizen Advice Bureau, we'll let you know within 5 working days if your application has been successful.
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