If you're in financial hardship and you're in debt with us, Water Direct may help. Take a look at the below information to see if you're eligible and if so, how to apply.
We're working with the Department for Work and Pensions (DWP) to offer you the option to pay your water charges through your benefits.
If your application is successful, you'll pay your current year's charges plus a fixed amount to help clear your arrears. This means your arrears will slowly reduce, helping you gain control over your finances.
This is for illustrative purposes only and customers may have different instalments to the below.
You may be eligible if:
You will be notified within 6 to 8 weeks of submitting your application to confirm if you have been successful. Your instalments will be confirmed if you're successful.
If you need to contact the Department for Work and Pensions directly, take a look at the ways to contact the Department for Work and Pensions.
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Dŵr Cymru Cyf, a limited company registered in Wales No. 2366777.
Registered office: Pentwyn Road, Nelson, Treharris, Mid Glamorgan CF46 6LY.
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