Find out more information
Register or log on to view your bills online
Give us a call on
Changes for Large Business Customers
Find out more about how you can save water and save money.
Find our more information
That's why we have a dedicated team to help you save water and save money.
Sometimes, if it's been raining our meters, get condensation on the glass and the digits aren't visible. Here's how you can clear the condensation so you can take your reading.
If the meter has a magnet:
If the meter has a clear plastic wiper blade:
You will normally find the meter in the ground at the front of the property, at the property boundary or in the pavement. In rural areas, the meter may be some distance from the property. If you're not sure where the meter is, your bill gives a brief description of the meter location.
We try to read the meter every six months but we know some customers with meters inside their house don't want to be disturbed. In these cases, we'll accept customer reads but once every two years we'll need to take our own reading. You can let us know your reading online using our secure submit a meter reading form.
Hi, I'm Rita
We're finding an answer to your question
We’re really sorry but we cannot deal with your request at the moment. Please check back and try again in a few minutes. We’re sorry for any inconvenience this may have caused.
There are several questions that might be relevant to you, these are:
Sorry, we're not quite sure what you're asking .. please rephrase the question.
Alternatively, pick from some of our most popular FAQ's
Was this answer helpful?