Applying for a water meter

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We’re currently receiving a very high number of meter applications so it may take us longer than usual to get back to you. If you have made an application, we can confirm that it is in process, and there is no need to get back in touch with us. You will receive a call from a 0330 number when we are trying to arrange an appointment with you.

We’re sorry for any inconvenience this may cause.

If you want to make an application for meter, you can do it online here.

Drinking water quality


Supplying high quality drinking water at all times is a priority to us. Sometimes things can go wrong, so we've provided some information to help if your water doesn't seem right.

Over the course of a year some 300,000 water tests are taken and analysed, and of the water we supply, 99.96% meet drinking water quality standards at customer taps.

Your water can also be affected by work or incidents in your area. You can check for planned or emergency works near you with our In Your Area service below.

If you require further help or assistance, please call us on 0800 052 0130.

Helping hand

Water Supply

Information Sheets

Browse our leaflets around your water supply, including information on fluoride, iron, manganese and lead.

Learn more

Information about water quality