Our contact centre services

information icon

Updated: 10:45 03 March 2025

We are currently experiencing higher than normal call volumes and social media queries, and may take longer than usual to get back to you. Please be patient, we’ll get to you as soon as we can.

If your query is about your bill or account don’t forget you can still do all of these online:

If you have a waste or water supply emergency please call us on 0800 052 0130.

Get Water Fit

It's easy to save water, energy and money with Get Water Fit

Are you interested in finding out how much water you use?

Our handy Get Water Fit calculator from our partners Save Water Save Money allows you to find out how much water you use every day and also how that may affect your energy bills.

Simply sign in and enter your postcode and within a few minutes you can create a personalised dashboard for your home, with ideas on how to save water, energy and money.

Signing up is just the first step of your journey, once you are in you'll be able to order your free water-saving kit and revisit the calculator to see how your water consumption can change over time.

Got your products but not sure how to install, take a look at our videos below.

'How to' videos

Want more tips on saving water in the home?

We use lots of water in our homes, but there are really easy ways that you can save…

Click here to sign up to Get Water Fit