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Cymraeg

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Direct Debit Payments on 10/11/2025

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We are aware of a technical issue which has prevented customer direct debits from being taken today (10th November) as planned. These will now be taken tomorrow (11th November).

We apologise for any inconvenience this may cause.

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Whether it’s our water samplers, network engineers, scientists, sewer operatives or customer experience advisors, we are all working together to earn the trust of our customers every day.

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Latest news

7 November 2025

Lila Thompson to stand down as Glas Cymru Non-Executive Director

Corporate

30 October 2025

Consultation begins on Welsh Water’s largest ever infrastructure project

Corporate

21 October 2025

Deputy First Minister opens UK's first reedbed and wetlands storm overflow in Torfaen

Corporate

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Watersafe - Local Approved Plumbers

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Not for Profit

Three little words that make a big difference to a lot of people.

We’re the only water company of its kind in the UK. We don’t have shareholders, which means we put every penny back into looking after your water and our beautiful environment - now and for years to come.
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