Your bill 2025
Information about your 2025 bill, price changes and the financial help and support we have available.
Business plan 2025-2030
Our Business Plan represents a major step up in investment over the next 5 years.
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Burst water main at our Bryn Cowlyd Water Treatment Works
Our network has now refilled and water supplies have been restored to all customers. Information on compensation payments for both household and business customers is available below.
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In your area
Check if there is any work or reported incidents near you that could be affecting your water supply, or sign up to receive alerts and updates.
British Sign Language
Contact us using British Sign Language (BSL) with our partners at SignVideo.
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Careers
Join our talent community
Whether it’s our water samplers, network engineers, scientists, sewer operatives or customer experience advisors, we are all working together to earn the trust of our customers every day.
Watersafe - Local Approved Plumbers
Find your nearest, Watersafe-approved plumber, just enter your postcode or use your location.