Find out more information
Register or log on to view your bills online
Give us a call on
Changes for Large Business Customers
Find out more about how you can save water and save money.
Find our more information
That's why we have a dedicated team to help you save water and save money.
Welsh Water’s primary responsibility is to operate, maintain and upgrade its assets so as to ensure the provision of a safe and reliable supply of drinking water and to deal effectively with wastewater so as to protect public health and the natural environment.
In providing this essential public service, we are committed to enhancing the natural environment and safeguarding our heritage. We will undertake environmental assessment whenever appropriate and seek to maximise any opportunity to further conservation. Moreover, to ensure the protection of wildlife and archaeological features we will consult with appropriate bodies particularly when designing new schemes.
Before starting major work we liaise closely with the local communities that are affected. We often hold public exhibitions to explain the work we will be carrying out and to answer any questions that local residents may have. If water supplies are going to be interrupted, or access to customer's premises will be required, then comprehensive information packs are provided to those customers directly affected by the works and a 24 hour contact telephone number is provided. If required, customers can also request a home visit to discuss how the works will impact on them.
We also keep the relevant local authority, community council and Assembly Member informed about the work.
Hi, I'm Rita
We're finding an answer to your question
We’re really sorry but we cannot deal with your request at the moment. Please check back and try again in a few minutes. We’re sorry for any inconvenience this may have caused.
There are several questions that might be relevant to you, these are:
I didn't quite get that I'm afraid .. try adding more detail to the question.
Alternatively, pick from some of our most popular FAQ's
Was this answer helpful?