Surface water is rain water that falls onto a property and runs from drainpipes, drives or paths into a drain or a road gulley into a public sewer. For most customers, the cost of removing and treating surface water is included in their sewerage charge.
However, there are some properties where surface water does not drain into one of our sewers. For example, rain water may drain into a purpose-built soak away or into a stream, river or watercourse via a private sewer. If this applies to your property you may be able to claim a reduction in your charges. We call this the surface water rebate.
We know that there are companies out there who will contact you claiming to be able to reduce your water bill. These companies usually charge a fee to investigate if savings are possible, or keep part of any savings that are identified. Remember: there is no need to pay a third party for something that you can do directly with us for free.