Dwr Cymru Welsh Water
Reading Room / Library Codes of practice

Our Codes of Practice describe in more detail the services we provide, what your rights are as a household customer, and what to do if things go wrong. They produced in consultation with the Consumer Council for Water. From time to time we may revise the Codes and update them to include our improvements in our services to you.

How we handle your complaints and compliments 2018 - 2019

Code of Practice for Leakage

For Household Customers

File size: 980Kbs

Code of Practice for Pipelaying

Good practice with regard to our powers and duties when we lay or carry out work on pipes in private land. It also explains what you (the landowner and or occupier) are entitled to expect.

File size: 89Kbs

Code of Practice for Unpaid Charges from Household Customers

Advice and information on what to do next.

File size: 328Kbs

How we handle your complaints and compliments 2017 - 2018

The procedure we follow when you complain.

File size: 157Kbs

How we use your Data

We know how important it is to you that we look after your data. These pages explain how we collect, hold, share and use your personal information.

File size: 89Kbs