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Our Easter opening hours
Please note our billing contact centre opening hours are: Friday 29th March: Closed Saturday 30th March: 09:00 - 13:00 Monday 1st April: Closed Our Operational contact centre is open 24/7 for any emergencies
If you have just purchased or moved into a property, you can apply once you have your customer reference number and first bill.
If you’re moving in to our region for the first time or moving to another property within our region, you can let us know online.
More information about having a water meter can be found here.
Please complete only one customer type.
We need the following information to retrieve your Welsh Water customer account.