Accessibility

Website Accessibility

Our website is compliant with WCAG version 2.2 AA standard. These guidelines will be used to test new development and will review our website against these standards monthly.

We have an action plan for areas of the website that need improvement and committed to make changes to ensure WCAG guidelines are followed, and our web services are accessible to all. For further details on WCAG 2.2, they can be found here.

You can view our website's legal notice, privacy notice and cookies policy online.

Non-compliant areas

• Inconsistent heading structures on some webpages
• Documents in less accessible formats such as as PDFs

What are we doing to improve our accessibility

Our website is independently reviewed by our partners at siteimprove. We are committed to continually improving our website, reviewing our accessibility report and fixing known issues. Please let us know if you experience any accessibility issues when using our website.

Accessibility Tools

We work with our trusted partner, ReciteMe, to provide a service available across the site to support our customers, regardless of the situation or needs. The ReciteMe application can be launched in the top-right corner of the site and has the following features:

Text to Speech

285 million people worldwide have a visual impairment, providing our text to speech software will help website visitors to perceive and understand your digital content by reading aloud website text, which can be customised to suit the viewer. 

Translation

One in ten people don’t speak English as their first language, this is an enhancement our commitment to your Welsh Language Policy. Recite Me web accessibility technology quickly and easily translates all your web content into over 100 languages, including 65 text to speech voices.  

Styling & Customisation

15% of the world's population is neurodivergent. Recite Me assistive technology allows people to change the way a website looks. Users are able to customise the website's colour scheme as well as the text, font style, size, colour, and spacing.

Reading Aids

774 million people in the world cannot read or write, and 10% of people have a learning disability, so reading content online can be a challenge for some people. To simplify use and support your website visitors, the Recite Me web accessibility toolbar provides six main tools; ruler, screen mask, magnifier, margins, page summariser and a dictionary.

Extra support for customers

Everyone needs a helping hand from time to time. Maybe you have difficulties with your eyesight or hearing. Maybe you’re a parent with young children at home. Maybe you have mobility challenges that would make it difficult to pop to the shop for bottled water if your water supply was ever interrupted. Or maybe you have a medical condition that means you rely heavily on your water supply.

Text Relay

We also have a text relay available for customers with hearing and speech difficulties. To use the service.

Telephone: 18002 & number you want to call
or
Textphone: 18001 & number you want to call.

British Sign Language

Contact us securely through British Sign Language using our free video service, provided by our approved partners at SignVideo.

Priority Services

Our Priority Services Register means we can help with alternative water supply if your supply is interrupted, alternative ways of getting information, reassurance against bogus callers and more.