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Burst water main at our Bryn Cowlyd Water Treatment Works

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Updated: 07:25 20 January 2025

In response to speculation on social media. There has not been a second burst on the pipe. A potential leak has been identified on the pipe at the site of the burst water main by our Bryn Cowlyd water treatment works, but it is not impacting on recharging the network. Our teams are still mobilised on site and we are monitoring the situation very closely. If needed, we will conduct any further repair under controlled circumstances when there is a low risk of impact on customer supplies. Before any repair is undertaken, we are refilling our network to provide sufficient storage to make the repair.

Our network has been refilling overnight and supplies are now restored to Over 90% of properties whose supplies have been impacted by the damaged water main. We are continuing to get everyone back on supply.

We have repaired a number of smaller leaks and bursts overnight as the system has repressurised, having been empty for a couple of days.

The remaining communities are typically more elevated requiring greater pressure in the system to fully restore the service.

We are continuing to support vulnerable customers and alternative water supplies will remain in place at:

  • Bodlondeb site, LL32 8DU
  • Zip World Conwy, LL32 8QE
  • Parc Eirias LL29 7SP
  • Llandudno West Shore Car Park LL30 2BG

Visit Help and support after an incident to find out more.

Discoloured water from your taps is normal after a supply interruption. This is usually temporary and disappears once the network settles.

We also ask that customers check their taps to ensure that they are closed to help conserve supplies as we refill the network

To recognise the inconvenience being experienced by customers whose supplies have disrupted, each eligible household will be paid £30 in compensation for every 12 hours their supplies have been affected. This will automatically be paid to customers in their bank accounts. Cheques will be issued over the coming weeks to customers who do not have registered a bank account with us. Business customers will be paid £75 in compensation for every 12 hours their supplies have been affected but businesses will also be able to submit separate claims for additional loss of income. Details have been published here for business customers who are being impacted by this incident.

Customers can get the latest information on in your area or follow us on our social media channels.

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Barry Romilly Bowling Club secure funding from Welsh Water

17 August 2021

Barry Romilly Bowling Club successfully secured £500 funding from Dŵr Cymru Welsh Water’s Community Fund. This was awarded as part of the not-for-profit company’s £6.5 million investment in the area to upgrade the wastewater system near Porthkerry Country Park and Weycock Cross.

  • Barry Romilly Bowling Club secure funding from Welsh Water’s Community Fund.
  • The money has been put towards refurbishing the kitchen of the club.
  • Since 2019, the company invested over £6.5 million to improve the wastewater network in the Barry area.

Barry Romilly Bowling Club successfully secured £500 funding from Dŵr Cymru Welsh Water’s Community Fund. This was awarded as part of the not-for-profit company’s £6.5 million investment in the area to upgrade the wastewater system near Porthkerry Country Park and Weycock Cross.

The successful and long-established bowling club is a social hub for over 65 members and provides a great space for people to meet up, socialise and keep active. The donation helped to refurbish the club’s kitchen which is used regularly by its members.

Paul James, Club Secretary at Barry Romilly Bowling Club said: “The cost to refurbish the kitchen came from a number of sources, one of which was of course, the very kind donation from Welsh Water. We are very proud of what we have achieved at the club and we have to thank the company for their support.”

Welsh Water’s Community Fund is a chance for communities to boost fundraising efforts for good causes in their area. If you live in an area where work is taking place – and you’re fundraising for projects to benefit the community – you could receive funding from Welsh Water up to a value of £1,000. To find out more visit dwrcymru.com/Community-Fund 

Claire Roberts, Head of Community Engagement at Welsh Water, said: “The Welsh Water Community Fund is pleased to support Barry Romilly Bowling Club. As a not-for-profit organisation, customers are at the heart of everything we do, and the funding allows us to give something back to the community that we are investing in.”

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