Burst water main at our Bryn Cowlyd Water Treatment Works

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Updated: 21:00 18 January 2025

Our network has been refilling overnight and supplies are being restored to some customers. Help and support after an incident.


Bottled water is available at Llandudno West Shore Car Park (LL30 2BG), Bodlondeb, former Council office site (LL32 8DU), Parc Eirias (LL29 7SP) and Zip World Conwy (LL32 8QE).

 

Water supplies will still not be fully restored to all affected customers for up to 48 hours. This is a high-pressure water main, and we are at a very precarious stage of the process. We need to refill the water main and wider water network very carefully to avoid further bursts.

The network is nearly 900km long and includes 13 underground storage tanks, with our single biggest storage tank the size of 9 Olympic size swimming pools.

Different communities within the network area will have their water supply restored at different times, as the network fills again.

Discoloured water from your taps is normal after a supply interruption. This is usually temporary and disappears once the network settles.

We also ask that customers check their taps to ensure that they are closed to help conserve supplies as we refill the network

To recognise the inconvenience being experienced by customers whose supplies have disrupted, each eligible household will be paid £30 in compensation for every 12 hours their supplies have been affected. This will automatically be paid to customers in their bank accounts. Cheques will be issued over the coming weeks to customers who do not have registered a bank account with us. Business customers will be paid £75 in compensation for every 12 hours their supplies have been affected but businesses will also be able to submit separate claims for additional loss of income. Details have been published here for business customers who are being impacted by this incident. 

Customers can get the latest information on in your area or follow us on our social media channels.

Changing mobility: Rebecca Snell

Changing mobility: Rebecca Snell


3 December 2021

Since we were last in the office, we've all experienced changes. For me the biggest change has been in my mobility. Before lockdown I'd walk around the office (somewhat wobbly) unaided.

When we return, you're more likely to see me accompanied by a walking stick, or some days a rollator, which is a walking frame on wheels. This is because like everything, a person’s mobility can and does change. And so does someone’s use of a mobility aid.

I started using a walking stick a few years ago, at first just in situations where I knew I'd be walking a lot. Over time, I started using it more and more, until the only place I didn't was when I was at home.

Towards the end of summer when the rain started, I realised I was becoming reluctant to go for a walk alone as the wet ground felt like an ice rink to me.

It was time for a change.

Occupational therapy got me to try a few different things, and to keep me moving safely, I eventually settled on a rollator. I remember thinking to myself: “how often do you see someone under 70 with a walking frame?!” To me, a walking stick, crutches, or a wheelchair, all seemed to be more "accepted" as walking aids for younger people while a rollator seemed more unusual. Despite having used my walking stick for a few years, I can still get self-conscious when using my aids.

The first time I went out for a walk using my rollator, I sat in the car for 10 minutes working up the nerve to get it out. But I did it and I haven't been for a walk alone without it since. I do get stares, which isn’t a nice feeling - but on the positive side I’ve also had someone stop and ask where I got it as they’ve had trouble finding a suitable one for themselves! I'm still learning to accept the changes, and I’m apprehensive as to what I'll need in the future but using my rollator has given me the confidence to go out alone and has allowed me to continue doing things independently and to "be myself".

People can sometimes avoid using mobility aids, seeing it as giving in or letting their condition "win".

In fact, mobility aids can add to a person’s life, giving them back some of the freedoms they’d lost. Phrases like "confined to a wheelchair" are often used to describe people who use mobility aids, but that kind of language isn’t accurate. A mobility aid doesn’t confine a person - it allows them the freedom and independence to live their lives as they wish. The true limits a person faces are access to spaces, and the misguided perceptions of others in society.

What a person needs can change day-to-day, and different activities can require different help. Not everyone in a wheelchair is paralysed, and you aren’t witnessing a miracle if you see them stand and move around! It’s just that they have evaluated what they need to do that day, and they know how and when to rely on their mobility aid to achieve it safely.