Boil Water Notice!

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Updated: 08:00 02 December 2024

IMPORTANT: We have extended the Boil Water Notice which affects customers living in the following areas: Blaenrhondda, Blaencwm, Tynewydd, Treherbert, Treorchy, Cwm-parc, Ton Pentre, Gelli, parts of Pentre, parts of Tonypandy and parts of Ystrad.

Storm Bert resulted in a significant amount of flooding on site at Tynywaun Water Treatment Works and surface water running from the hill onto the drinking water storage tank and impacting the tank.

Our crews have worked 24/7 to put this right but some of the work to prevent damage from future flooding involves installing waterproof membranes around the storage tank.

A period of dry weather is needed to achieve this successfully so our efforts have been hampered by further wet weather this week and there is more rain forecast for the weekend.

Our teams will continue to work around the clock to get it done as quickly as possible.

In the meantime, we are continuing to ask all customers in affected areas boil their water before using it for drinking purposes.

We are delivering bottled water to customers on our Priority Services Register and care homes while also working with key sites such as hospitals.

We are sorry for the inconvenience this incident has caused.

Boil Water Notice extension - Open letter to customers from our Chief Executive Peter Perry.

Water bottle stations

Water bottle stations have been set up and are open in the following locations:

  • Ynyswen Industrial Estate, Ynyswen Rd, Treorchy, CF42 6ED.
  • Rhondda Sport Centre, Geligaled Park, Tyntyla Rd, CF41 7SY.
  • Co-op, Station Road, Treorchy, CF42 6UA.

We are prioritising vulnerable customers, and are asking people to only take what they need.

Customers can check if their supply is affected by using a post code checker on our website: www.dwrcymru.com/boil-water-notice.

Any customers who are affected can access advice on our website which includes a list of Frequently Asked Questions.

Visit In Your Area or check our social media channels for further updates.

Our crucial role in developing planning

Our crucial role in development planning


11 August 2021

If you’ve ever built your own home or been involved in a new development, you will have gone through the planning process which grants you permission to build.

Since 2016, we have been a Statutory Consultee in the planning process in Wales, following the introduction of legislative changes that placed water and sewerage matters as key considerations in the new development process.

But what does that involve? Well, when someone applies to a local planning authority to build, they’ll ask us what we think and whether our existing network has the capacity to support the new development. We’ll also consider the physical impact on our networks and whether the proposals affect our ability to access and maintain our systems safely. It’s worth noting that while we comment on water and sewerage matters, we aren’t ultimately responsible for planning decisions, as that responsibility rests with the local authority.

Our focus is balancing supporting the new development and growth within our operational area with protecting the environment and the service we provide to our existing customers. Here at Welsh Water, we have many teams working together to help our developers connect to our systems safely, whether it’s a resident planning an extension or a large housebuilder planning a new site of several hundred homes. Connecting new homes also helps us as it increases revenue streams – allowing us to spread the cost of operating, maintaining and investing in our assets across a wider customer base.

This year we responded to over 7,300 planning application consultations in Wales, right from single house builds through to large sites of multiple homes. We only raised concerns to 44 which represents just 0.6% of all consultations. Furthermore, collaborative working has meant that many of the issues and concerns have been overcome by us closely working with the developers and local authorities, to come up with solutions that enable development to happen, whilst not harming our ability to provide clean drinking water and take away wastewater safely.

That isn’t to say we don’t recognise the challenges we’ve got at the moment, including the use of combined storm overflow pipes – which are essential to preventing properties from suffering internal sewer flooding during storms - and phosphate levels in riverine Special Areas of Conservation.

We recognise our important and privileged role in supporting economic prosperity in Wales and the adjoining parts of England which we serve. As always, we ensure that we are investing around a million pound a day in our network and part of this is to ensure it’s responsive to future growth and development.

We also know that collaboration ultimately underpins the entire planning process, as we need to work closely with - and fairly represent the interests of - local authorities, developers, environmental organisations such as Natural Resources Wales, but most importantly the customers and communities we already serve.

If you’re looking to speak to one of our team about a new development, contact us on 08009172652, developer.services@dwrcymru.com or visit our website here for more information.

By Owain George, Head of Development Planning at Welsh Water.