Burst water main at our Bryn Cowlyd Water Treatment Works

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Updated: 22:00 20 January 2025

We can confirm that our network has now refilled and water supplies have been restored. All affected schools are now back on supply.

To recognise the inconvenience being experienced by customers whose supplies have disrupted, each eligible household will receive £30 compensation for every 12 hours their supplies have been affected. This will automatically be paid to customers bank accounts, or their water account is their balance is more than the compensation payment. Cheques will be issued over the coming weeks to customers who do not have registered a bank account with us. Business customers will be paid £75 in compensation for every 12 hours their supplies have been affected but businesses will also be able to submit separate claims for additional loss of income.

Details have been published here for business customers who are being impacted by this incident.

We wish to apologise again for the inconvenience experienced by customers and wish to thank you for working with us.

Alternative water supplies will continue to be in place today:

  • Bodlondeb site, LL32 8DU
  • Parc Eirias, LL29 7SP
  • Llandudno West Shore Car Park, LL30 2BG

Visit Help and support after an incident to find out more.

Discoloured water from your taps is normal after a supply interruption. This is usually temporary and disappears once the network settles.

We also ask that customers check their taps to ensure that they are closed to help conserve supplies as we refill the network.

Customers can get the latest information on in your area or follow us on our social media channels.

Header image - education programme

Supporting Future Generations through our Education Programme


26 January 2023

The demand from schools to support future generations through our education programme has never been higher, with over 50,000 pupils taking part in a session between April and December 2022. These inspiring sessions offer valuable industry insight, foster STEM (Science, Technology, Engineering and Mathematics) interest, support teachers in the delivery of the new curriculum and offer pupils further opportunity to learn about key environmental and sustainability topics. Jo, a seconded teacher who is involved in the delivery of this comprehensive programme, talks about her experiences of working with pupils:

Reflecting on my first term as a seconded teacher for Dŵr Cymru has made me take stock of the experiences I have had so far.

After teaching at St Mary’s in Chepstow for 8 years I was, as all teachers can be guilty of, starting to feel comfortable and looking for the next challenge. At St Mary’s we have a saying: ‘Ein Teulu Santes Fair’- Our St Mary’s Family. I was not ready to say goodbye to my St Mary’s family so the opportunity to work for Dŵr Cymru for a year on secondment was a dream come true. With the encouragement of colleagues and family, I applied in the hope I would get an interview. This in turn lead to a offer of the secondment and the most amazing start to a new academic year.

My daily routine has changed from working in the same school with the same colleagues, children and parents to teaching new faces, in different environments, using a variety of newly acquired water industry knowledge. I’m still doing what I love, and what I’m good at, but really enjoying the challenge of being pushed out of my comfort zone – from delivering sessions at our outdoor environmental education centre at Cilfynydd or delivering our school outreach programme.

I enjoy visiting lots of different schools in a wide range of settings from large inner-city schools to small rural schools to deliver assemblies about the Water Cycle, Water Efficiency our Stop the Block campaign. Each day, I am greeted by enthusiastic children who can’t wait to get involved in the various workshops I provide. Inspiring future generations of customers, through curriculum-led topics is what it’s all about.

Alongside visiting schools across Wales and Hereford, I love welcoming groups of children to the Discovery Centre at Cilfynydd. With stunning early morning, dew-covered views by the River Taff, who would not want to work here? This is such a peaceful place where I often just pause for a few seconds to take it all in and think how lucky I am to have had this opportunity. In just one term, I have learnt so much about outdoor education delivery and have witnessed so many magical moments of discovery for children on our site. I have grown so much as a teacher in developing ways in which the curriculum can be delivered in a practical way, in an outdoor environment - where children can thrive the most.

I have been extremely lucky to work with children and young adults with a variety of Additional Learning and Behavioural needs. I have really enjoyed adapting outdoor sessions to suit their needs and tailoring it to the support their learning back at school.

Fresh air does wonders for the health and wellbeing of children and adults and my goodness I am feeling the benefits as I breathe deep the fresh air of this beautiful country and all it has to offer. We aim to bring the benefits of our education provision across as many communities as possible, which had led me to work with schools from far and wide, with the added benefit of seeing some of the most beautiful scenery and meeting some fantastic people and new colleagues along the way. When I’m not surrounded by groups of eager and excited children, I sometimes pinch myself on the occasions when a meeting takes me to the magnificent Elan Valley or a school visit takes me to the sublime Pembrokeshire coastline.

This is just the experience of one term– I cannot wait to see what the rest of the year will bring. I’m looking forward to developing my outdoor education skills and qualification further. I believe that I have so much more to offer in this new role and with every day I am pushing myself outside my comfort zone to discover something new.