Burst water main at our Bryn Cowlyd Water Treatment Works

exclamation icon

Updated: 20:00 22 January 2025

We can confirm that our network has now refilled and water supplies have been restored. All affected schools are now back on supply.

To recognise the inconvenience being experienced by customers whose supplies have disrupted, each eligible household will receive £30 compensation for every 12 hours their supplies have been affected. This will automatically be paid to customers bank accounts, or their water account if their balance is more than the compensation payment. Cheques will be issued over the coming weeks to customers who do not have registered a bank account with us. Business customers will be paid £75 in compensation for every 12 hours their supplies have been affected but businesses will also be able to submit separate claims for additional loss of income.

Details have been published here for household and business customers who have been impacted by this incident.

We wish to apologise again for the inconvenience experienced by customers and wish to thank you for working with us.

Bottled water stations are now closed.

Visit Help and support after an incident to find out more.

Discoloured water from your taps is normal after a supply interruption. This is usually temporary and disappears once the network settles.

We also ask that customers check their taps to ensure that they are closed to help conserve supplies as we refill the network.

Customers can get the latest information on in your area or follow us on our social media channels.

Welsh Water joins the community of businesses committed to disability inclusion


18 January 2021

It’s sobering fact that people living with a disability are twice as likely to be unemployed compared to able-bodied people. Especially when we know that allowing a diverse range of people to be able to do their job in an environment where they’re free to be themselves is the best way to innovate and deliver exceptional service.

Welsh Water has long been committed to building the most inclusive working environment possible. We want to recruit and retain the best talent possible, and creating a culture of equality, diversity, inclusivity is the way to get this done.

We are already one of only twenty companies in Wales to have achieved Disability Confident Leader status and we promote equality, diversity, and inclusivity at work through our internal ‘Be Yourself’ campaign where we encourage all employees to champion a culture of mutual respect. 

We‘ve made encouraging progress in building this environment, but we know that the water industry still has a long way to go in making our workplaces attractive and accessible for disabled people to thrive.  So our most recent step on this journey has been joining the Work With Me community; a group of forward-thinking businesses committed to thinking and acting differently about disability at work.

Work With Me is a joint initiative from Scope and Virgin Media aiming to grow a community of businesses committed to thinking and acting differently about disability. Research suggests that those living with a disability are twice as likely to be unemployed compared to able-bodied people while insight from Work With Me has found that a quarter of businesses state they have never interviewed a disabled candidate for a job.

We’re pleased and proud to join the Work With Me initiative alongside businesses including Virgin Media, Ford, Deloitte, Elsevier, and JCB, all committed to disability inclusion in the workplace. Being part of Work With Me will allow us to benefit from opportunities to learn from other businesses and share experiences as well as access to disability employment resources, news, and information. 

We‘ve made encouraging progress towards building a truly inclusive environment, and are looking forward to making more improvements to make sure our workplaces are attractive and accessible places for all people to thrive.