Boil Water Notice
If you have received notification that there are problems with the water in your area and that your tap water may be contaminated, please follow the relevant advice.
If you are unsure whether this affects you please use the postcode checker below:
Check if you are affected
Enter your postcode below to check if there are any problems that may be affecting your area
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Frequently asked questions
Just bring it to the boil as you normally would.
Boil all water used but make sure that it’s adequately cooled.
If you are registered on our priority services register, then you will receive bottled water from us. If you are not registered, then please contact our customer services on 0800 052 0130 and we’ll do all we can to help you – lines are open 24 hours a day 7 days a week.
24 hours if kept cool and in a clean, covered container.
Share all this information with your employees and consider any impact on your service and/or products.
These should be disconnected and not used until we tell you that you can use your water normally.
We will provide an update through our website and social media channels to let you know your supply is back to normal.
Updates will also be provided on our in your area service here where you can follow the incident to receive email updates.