Goodwill Payments for Non Household Customers in Rhonnda Cynon Taf (i.e. Business Customers)

We are sorry for the impact that the precautionary ‘boil water notice’ has had on our customers in communities across Rhondda Cynon Taf. This is due to Storm Bert and the flooding affecting Tynywaun Water Treatment Works in Treherbert, which serves Blaenrhondda, Blaencwm, Tynewydd, Treherbert, Treorchy, Cwm-parc, Ton Pentre, Gelli, parts of Pentre, parts of Tonypandy and parts of Ystrad.

Protecting the health of our customers and providing them with a clean, fresh drinking water supply is our number one priority and we will not take any risks in terms of public health.

When we identified that Storm Bert had impacted our drinking water storage at Tynywaun Water Treatment Works, we issued a precautionary boil water notice on November 24th 2024. This resulted in each non-household customer receiving compensation of £300 per property. The boil notice was then extended for a further 7 days to 8th December. As a result, each business will receive an additional £200.

Welsh Water has also agreed to make goodwill contributions of up to £2500 for each business customer towards certain costs/loss of gross profit where this exceeds the £500 already given.

Goodwill Applications have now closed.

As of 5pm on Monday 17th February, applications for Goodwill Payments for Non Household Customers in Rhonnda Cynon Taf have closed.