Help and Advice

We put our customers at the heart of everything we do. That means being here when you need us most, giving you help, advice, and support.

Information outlining what you can expect from us during a prolonged incident (more than 12 hours).

Following an incident, you may have some questions about your water supply returning or what happens next if you need to make a claim.

In your area

Check if there is any work or reported incidents near you that could be affecting your water supply, or sign up to receive alerts and updates.

All of our leaflets, documents, and published reports are available to read and download.