We’re receiving a high number of applications and are taking longer than we’d like to arrange appointments, your application is in progress and there is no need to get back in touch with us.

More information about what you can expect while we process your application is available here.

If you want to make an application for a meter, you can do it online here.

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Fixing leaks free of charge in your home and helping you save water.

Supplying clean, safe, fresh water direct to your taps is essential to the service we provide here at Welsh Water and we work around the clock to ensure we can do just that.

Did you know? A leaky loo can waste around 215 litres of water a day. It could be costing you hundreds of pounds and wasting water.

We may live in a wet part of the UK, but we need to think about how we use water.