Metering Programme
Our ambitious programme to upgrade and install water meters across Wales and parts of England starts in mid-2025 and will help our customers save water in their homes.
We’re not changing the way you are billed, instead we’re upgrading old meters and installing new meters to help show you how much water you use and make it quicker and easier to switch to metered billing, if you’d like to.
Using less water not only means that you could reduce your water bill, but other utility bills as well. And, by being smarter with your water use, you can have a positive impact on the environment by reducing greenhouse gas emissions and keeping water in the environment.
For more information on our 5 year business plan, click here.
Purpose of the programme?
A meter has lots of benefits; the main ones include:-
- Help you see how much water you use and make it quicker and easier to switch, if you’d like to.
- Keep more water in the environment in the face of climate change and population growth.
- Help you save money on your water and energy bills.
- Allows us to detect leaks quickly and plan in our repairs where they are needed to help save water.
When we're in your area
The programme starts in Pontypridd, Merthyr Tydfil and Caerphilly before moving to south west and north Wales in 2026.
Locations
| Area | Year |
|---|---|
| Pontypridd, Merthyr Tydfil and Caerphilly | 2025 |
| Rhyl and Porthmadog | 2026 |
| Cardiff and Bridgend | 2026 |
| Swansea and Neath | 2026 |
| Cwmbran and Newport | 2027 |
| Rhondda Cynon Taff | 2028 |
Frequently Asked Questions
No, we’ll be in touch before working on your street and we’ll knock on the door to let you know when the working is happening on the day.
If you are currently an unmetered customer, we will install a meter, and you can choose to switch to metered charges if you would like to. Just to be clear, if you are not currently billed on a meter this won’t change.
If you are already on a meter, we are upgrading older meters to new ones when we reach your area. The way you are billed won’t change.
Not usually, we will contact you directly to arrange an appointment if needed. If you are a Priority Services customer and we know that you need water for specific reasons we’ll contact you to arrange a time that works for you.
The work usually can be done quickly, working on the street outside your home. When we’re working, we’ll knock on the door to let you know of the work as your supply will go off for a few minutes while we complete this. On some occasions it may take slightly longer than planned, and if this happens, we’ll let you know and will do everything we can to keep disruption to a minimum.
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Save Water, Save Money
Repairing leaks can lower your water bills. Obtain free water efficiency products and information to save money.
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Switching to a water meter
Having a water meter installed could potentially save you money on your bill.
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Frequently asked questions about the metering programme
For more information about the metering programme click here.
The meter estimation calculator
Could you be saving with a water meter?
Just answer a few questions and see what your bill could be if you were on a meter!
How many people live at your property?
How do you use your water?
Please select Yes or No
Your monthly estimate
Based on the information you’ve provided, we would expect your bill to be around £{MonthlyCharge} per month* if you switched to a meter.
This is just an estimate, your bill may be higher or lower than this depending on how much water you use. You would be billed based on the amount of water you use every 6 months.
If you’re interested, read on below for more information.
*The monthly estimate is based on a customer who is receiving both a water and sewerage service.
Your bill could be around:
£{{monthlyCharge}}
per month
or £{AnnualCharge} per year.