Support with bills
If you're having trouble affording to pay your bill, please don't ignore it. We have a number of ways we may be able to help you and make your bills more affordable.
Advice if you are struggling to pay your bill, or think you may struggle in future, but aren't in debt...
If you are in debt on your account, more advice is available further down this page.
Spread the cost of your bill
You can pay by instalments weekly, monthly, or 6 monthly, rather than paying in full when you receive your bill. Most of our customers prefer to pay by Direct Debit as it spreads the cost without charge, the payments are taken automatically, and it's covered by our Direct Debit guarantee. Alternatively you can set up a payment card if a direct debit isn't for you.
Save money with a water meter
If you live alone, don't use much water, or are just looking to reduce your bill then you might save money by having a water meter installed, that way you'll only pay for the water you use. If you already have a water meter then you can save money by saving water, more information on how to be efficient with water is available here.
Request a short term payment break
If your problem is just a short term one, and you need a little help, we can temporarily reduce or postpose payments. You can apply for short term help online and we will review your circumstances and call you back with options which are suitable for you. You can do this using our online form.
If you receive benefits or have a low income
If you are already paying by instalments and you're still struggling, please don't ignore any problems. Take a look at our other schemes which might be able to help if you are in receipt of benefits or have a low income.
Sign up to our Priority Services register
At times, some customers need a little extra help. If we can help you, join our priority services register so we can make sure you get the best service possible.
Find out more
Are you receiving all the benefits you're entitled to?
Turn2us Benefit Calculator
Turn2us are a National charity who help people when times are tough. Use their Benefits Calculator to find out which welfare benefits you may be entitled to to maximise your income.
Use the Benefit Calculator
Get impartial advice
The Consumer Council for Water
The Consumer Council for Water provide impartial advice and guidance relating to any kind of household water supply or sewerage issue.
Find out moreFind out how we can help you with your payments
Speak to an advisor
Our friendly team are here for you.
8am to 6pm Monday to Friday and 9am to 1pm on Saturday. This is a toll-free telephone number.
If you already owe us money, have been contacted by a Debt Collection Agency or received arrears letters…
We know that being in debt can be stressful and it can be hard to make the first call. Here's how we can help if you are in arrears on your account.
Request a call back about custom payment plans
Tell us your circumstances and your contact details and we’ll review your account and prepare the best options for you. One of our friendly advisors will then call you back to agree a suitable way forwards. You can do this using our online form.
If you have been contacted by a Debt Collection Agency
We work with Debt Collection Agencies to contact customers and collect payments on our behalf. If you have received a letter from them, the best thing to do is to respond to them by the contact methods in the letter. Their friendly advisors will be on hand to work with you in a non-judgmental way to get you back on track
If you receive benefits or have a low income
If you are already paying by instalments and you're still struggling, please don't ignore any problems. Take a look at our other schemes which might be able to help if you are in receipt of benefits or have a low income.
Contact our debt team
Speak to an advisor
If you have any queries or concerns on paying your water bill, please speak to our friendly advisors.
8am to 6pm Monday to Friday. This is a toll-free telephone number.