We’re receiving a high number of applications and are taking longer than we’d like to arrange appointments, your application is in progress and there is no need to get back in touch with us.

You will receive a call from a 0330 number when we are trying to arrange an appointment with you.

We’re sorry for any inconvenience this delay may cause. Due to this delay, we are in the process of applying a reduced rate to your bill from the date you applied for a meter. You will receive confirmation of this rate in writing shortly.

If you want to make an application for a meter, you can do it online here.

Our debt collection process

Find more information, and answers to frequently asked questions, about our debt collection and legal processes.

For our policy on unpaid charges and debt collection, please see our Code of Practice below.

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Code of practice for Unpaid Charges from Household Customers 2025-2026

PDF, 2.2MB

Contact our debt team

Speak to an advisor

If you have any queries or concerns on paying your water bill, please speak to our friendly advisors.

0303 313 0022

8am to 6pm Monday to Friday. This is a toll-free telephone number.