Our festive opening hours

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Please note our billing contact centre festive opening hours are:

Tuesday 24th December: 08:00 - 14:00
Wednesday 25th - Thursday 26th December: Closed
Friday 27th December: 09:00 - 17:00
Saturday 28th December: 09:00 - 13:00
Monday 30th December: 08:00 - 18:00
Tuesday 31st December: 08:00 - 14:00
Wednesday 1st January: Closed

Our Operational contact centre is open 24/7 throughout the festive period for any water or wastewater emergencies.

Sign up to view your account online


We're upgrading our online services and making it easier for you to manage your Welsh Water account.

Why sign up to My Account?

When you sign up for our online services, you can:

  • View your bills, balance, payments and letters online
  • Submit a meter reading 
  • Set up or amend a direct debit
  • Make a payment
  • Check any issues affecting your area

You'll also switch to paperless billing, rather than receiving your bill in the post. We'll then let you know when your bill is ready by either SMS text and/or email.