Manage your Welsh Water Account online
Looking after your paperless billing account has never been easier!
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Update your details
Keep your information up to date to ensure your account is secure and the data we keep is accurate. It's quick and easy to do online with our forms.
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Understanding my credit
Your account may be in credit at different points in the year, this is because you are likely to use more water at different times.
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Signing up to My Account
Frequently asked questions
What does My Account offer?
View your account information of balance, bills, payments and letters online. You'll also be able to download recent bills to print off at home.
If you're on a water meter, we'll let you know when your reading is needed. We've made it easier and faster for you to submit the reading itself too!
Set up a direct debit to pay your bill or amend the date and bank details for your active direct debit.
Make a payment online against your account and save time by passing our security checks.
We'll let you know if there are any issues affecting your area (for example, if there's a burst or emergency near you). You can then find out more information and sign up for email updates on our progress.
Signing up to My Account will also mean you'll receive your bill online and not through the post. Instead, you'll be able to see your bill instantly in your secure online account at any time. We'll email or text you to let you know your bill or letters are available too.
If you have a water meter, you can compare your usage to that of an average property of your size, giving you the information you need to make any changes to your usage and save money, water and the environment!
You can deregister from My Account online by using our online webform.