Customer Assistance Fund Debt Support scheme

How does it work?

If you're successful in your application, we'll set up a monthly, fortnightly or weekly payment plan for your current year's charges.

Once you have made payments for 6 months, we will pay off 50% of your previous arrears.

If you make payments for a further 6 months, we will then pay off the rest of your previous arrears.

Example of instalments

This is just an example - customers may have different instalments to the below.

Based on £550 of debt, and a £400 bill for the current year:

• Your weekly instalments would be £7.69 (£400 bill ÷ 52 weeks)
• We pay the first 50% (£275) of your debt after 26 weeks.
• We pay the second 50% (£275) of your debt after 52 weeks.

If you keep up with payments, over the year you would have paid your bill and we would have cleared your debt.

This is a one-off opportunity. If you fall into arrears again, the Customer Assistance Fund Debt Support scheme would not be offered.

Are you eligible?

You may be eligible if:

• Your water account is for a domestic property where you currently live.
• You owe more than £150.

Please note this is a discretionary fund and your eligibility will be assessed based on your application and account.