Direct Debit Payments on 10/11/2025

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We are aware of a technical issue which has prevented customer direct debits from being taken today (10th November) as planned. These will now be taken tomorrow (11th November).

We apologise for any inconvenience this may cause.

Our services


In addition to Water and Waste services, we support our vulnerable customers with priority services, and help landlords in managing their tenant accounts.

Our Plan: 2020 to 2025

Over the last two years, we’ve been working with and listening to our customers about our plans for the future – and 40,000 of you have had your say on how we run your water and wastewater services.

Find out more about how we're planning on investing in our services and protecting our environment for everyone.