Moving out of your student accommodation

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If you're the account holder and are moving out of your student accommodation, either to another property or closing your account, you can sign in or register for My Account and let us know online here.

Frequently asked questions about student moves are available here.

Our services


In addition to Water and Waste services, we support our vulnerable customers with priority services, and help landlords in managing their tenant accounts.

Our Plan: 2020 to 2025

Over the last two years, we’ve been working with and listening to our customers about our plans for the future – and 40,000 of you have had your say on how we run your water and wastewater services.

Find out more about how we're planning on investing in our services and protecting our environment for everyone.