Problems with our telephone lines

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Updated: 11:10 21 November 2024

We are currently experiencing technical issues with our phone lines and as a result you may experience poor call quality. We’re really sorry for any inconvenience and are working hard to resolve the issue.

Did you know that you can also do any of the following online without having to speak to us?
Find any operational issues in your area
Report an issue
Let us know you're moving
Set up a Direct Debit or payment plan
Make a payment

Thank you for your patience.

Drainage and Wastewater Management Plan


Drainage and Wastewater Management Plans (DWMPs) are assessments of risk, opportunities and options to manage sewage and rainfall both now and in the future.

What are DWMPs?

They are customer and stakeholder driven plans that demonstrate how we transform our current operation into the future service our customers and Government expect. A single plan considers risks over a minimum of 25 years and provides options to resolve those risks. These plans are reassessed every five years and progress monitored annually.

We develop these plans to provide Government with reassurance that we have plans in place to deliver against the expectations of Government, our regulators, stakeholders and our customers.

How to get in touch

Please contact us at DWMP@dwrcymru.com if you would like more information or to consider joint investment opportunities with us.