Customer Assistance Debt Support Fund for REACH Partners

How does it work?

If your customer is successful in their application, we'll set up a monthly, fortnightly or weekly payment plan for their current year's charges.

Once they have made payments for 6 months, we will pay off 50% of their previous arrears.

If they make payments for a further 6 months, we will then pay off the rest of their previous arrears.

Example of instalments

This is just an example - customers may have different instalments to the below.

Based on £550 of debt, and a £400 bill for the current year:

• Their weekly instalments would be £7.69 (£400 bill ÷ 52 weeks)
• We pay the first 50% (£275) of their debt after 26 weeks.
• We pay the second 50% (£275) of their debt after 52 weeks.

If they keep up with payments, over the year they would have paid their bill and we would have cleared their debt.

This is a one-off opportunity. If they fall into arrears again, the Customer Assistance Fund Debt Support scheme would not be offered.

Are they eligible?

They may be eligible if:

• Their water account is for a domestic property where you currently live.
• They owe more than £150.