Welsh Water is committed to putting the needs of our customers first. That means supporting the most vulnerable in society and providing help to those who need it most.
* NEW PROCESS * Post Application Feedback Form
We want to see and promote the great work you do when supporting your clients with a Welsh Water scheme.
Going forwards we are asking you to complete a mandatory feedback form once you have completed the application form(s) on behalf of your client. You will not need to fill this in more than once for each client, if for example, you applied for HelpU and Customer Assistance Fund for the same household.
To locate the feedback form you will find it on the REACH site in the Customer Support and Resources and Information sections.
Or you can save it in your favourites. Quick access is here.
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Thank
You
As always, we enjoyed working with you in providing support for our customers in communities around Wales. In the financial year 2023/24, we have:
- Delivered 660 training/awareness sessions across a network of organisations.
- Supported 1,165 customers through our direct face-to-face community support.
Campaigns Awareness and Evaluation Survey
Please help us evaluate the effectiveness of the Campaigns by filling in the survey below. Thank you for helping us to reach our most vulnerable customers; together we can do so much more.
Survey