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Boil Water Notice!

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Updated: 19:00 02 December 2024

IMPORTANT: We have extended the Boil Water Notice which affects customers living in the following areas: Blaenrhondda, Blaencwm, Tynewydd, Treherbert, Treorchy, Cwm-parc, Ton Pentre, Gelli, parts of Pentre, parts of Tonypandy and parts of Ystrad.

Storm Bert resulted in a significant amount of flooding on site at Tynywaun Water Treatment Works and surface water running from the hill onto the drinking water storage tank and impacting the tank.

Our crews have worked 24/7 to put this right but some of the work to prevent damage from future flooding involves installing waterproof membranes around the storage tank.

A period of dry weather is needed to achieve this successfully and our teams are working around the clock to get it done as quickly as possible.

In the meantime, we are continuing to ask all customers in affected areas boil their water before using it for drinking purposes.

We are delivering bottled water to customers on our Priority Services Register and care homes while also working with key sites such as hospitals.

Water bottle stations have been set up and are open in the following locations:

  • Ynyswen Industrial Estate, Ynyswen Rd, Treorchy, CF42 6ED.
  • Rhondda Sport Centre, Geligaled Park, Tyntyla Rd, CF41 7SY.
  • Co-op, Station Road, Treorchy, CF42 6UA.

We are prioritising vulnerable customers, and are asking people to only take what they need.

Customers can access:

Boil Water Notice extension - Open letter to customers from our Chief Executive Peter Perry.

Check if their supply is affected by using a post code checker here: www.dwrcymru.com/boil-water-notice.

Check here for a list of Frequently Asked Questions.

Visit In Your Area or check our social media channels for further updates.

We are sorry for the inconvenience this incident has caused.

May 2022

In South Wales our main focus during May was in Newport West and lasting presence across Rhondda Cynon Taf.

We have been traveling in our 'Big Blue Bus' to communities to support as many families as we possibly can.

We have also been visiting more intimate settings such as ‘pantries’ and ‘Hubs’ to reach those who cannot reach us. We teamed up with local and various organisations such as MIND, NHS, PowerUp, Melin Homes, Salvation Army Community Connectors, Warm Wales, Newport Council and most recently RE: Make to name a few.

We also took part in a MIND ‘take over day’ in Newport City Centre and hosted a bill surgery to its users and also a ‘Fuel Poverty’ Event in West HUB.

In North Wales, we held an event at DVSC in Ruthin supporting “Water Saving Week”, where we were joined by various colleagues from around the business. We also attended a Mothers Union Group in Rhos on sea, libraries at Barmouth and Dolgellau in our community van, where we were joined by Warm Wales, Nest and CAB. Throughout the month we also held various training and awareness sessions to numerous organisations.

Jody Perkins and Tracey Price at a REACH event in South Wales
Helping those who need it most
Jody Perkins and Tracey Price at a REACH event in South Wales
Tracey Price at a REACH event in South Wales
Jody Perkins at a REACH event in South Wales
Helping those who need it most
Helping those who need it most
Jody Perkins at a REACH event in South Wales
Tracey Jones at a REACH event in North Wales
Helping those who need it most
Tracey Price at a REACH event in South Wales
Tracey Price at a REACH event in South Wales
Tracey Price at a REACH event in South Wales
Jody Perkins at a REACH event in South Wales

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