At Welsh Water, we’re here to help. We want to make sure that our customers receive as much help as possible through our targeted campaigns.
We have an extensive and impactful range of support services for our customers, including help with the cost of living and advice on being more water efficient around the home.
Latest Campaigns
Worried about the increasing costs of starting back to school?
Did you know! Families who access the schools essential grant may also be entitled to help towards their water bills.
1.2MB, PDF
'Metime' online support sessions
We will be hosting two free 'Metime' online support sessions in partnership with Carers Wales on 10th and 20th September.
903.6kB, PDF
Previous Campaigns
Support for families - Summer 2024
Cymuned
Get Water Fit
Water Efficiency Home Visits
Are you or someone you care for affected by or living with Dementia?
Are you visiting Foodbanks or Pantrys?
Deafblind Awareness Week
Can you help?
Below are some handy resources available to download and share with the people you support or links you can use to find out further information.
Cost of living
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Are you on the right tariff?
Are you worried about the cost-of-living and how you will afford your water bill? You could save up to £200 off your annual water bill.
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Helping those who need it the most (Easy read)
We have lots of ways to support you, please ask us about one of our services.
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Cymuned - Support for working families
Eligible working households will receive a three month ‘charge free’ period, which equates to a discount of around £100-£120 based on an average annual bill.
Help and Advice
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Leaky Loo
Our engineers are currently out and about in your area offering FREE TOILET REPAIRS. Find out more here.
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Our Priority Services register
Information on our safeguarding services. Find out more here.
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Becoming a Priority Services customer
Applying for our Priority Service Register is easy, click here to download our application form or head to our priority service page to apply online.
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Get Water Fit
Sign up to Get Water Fit, claim your water-saving devices and start saving.
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Cartref
Fixing leaks free of charge in your home and helping you save water.
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Free Water Efficiency home visit
We’ve launched the Water Efficiency Home Visit programme to help you save water and save money.
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Dealing with water leaks
All the information you need for finding and managing a leak.
The meter estimation calculator
Could you be saving with a water meter?
Just answer a few questions and see what your bill could be if you were on a meter!
How many people live at your property?
How do you use your water?
Please select Yes or No
Your monthly estimate
Based on the information you’ve provided, we would expect your bill to be around £{MonthlyCharge} per month if you switched to a meter.
This is just an estimate, your bill may be higher or lower than this depending on how much water you use. You would be billed based on the amount of water you use every 6 months.
If you’re interested, read on below for more information.
Your bill could be around:
£{{monthlyCharge}}
per month
or £{AnnualCharge} per year.
Are we visiting your event or venue?
Please use the below editable posters to advertise that one of our team members will be joining you.
We’re here to help: Free information and advice event, offering advice that could save you money
- North Wales: Tracey Jones
- South/Rest Of Wales: Tracey Price
- South/Rest Of Wales: Jody Perkins
We’re Here For You: Worried about your water bill – pop along and see us.