High court enforcement
High Court enforcement is a method of recovering a judgment debt. We’ll apply to transfer the judgment from the County Court to the High Court. The High Court will then provide us with a ‘Writ of Control’. This is a warrant which is then sent to High Court Enforcement Officers who will visit your home and take goods to the value of the warrant.
Welsh Water’s vision is to earn the trust of its customers every day and it is important to us that all our customers are treated fairly, including when we are recovering unpaid bills. The Enforcement Conduct Board has been established to ensure that those that are subject to enforcement action in England & Wales are treated fairly and provide independent oversight of the enforcement industry, with a special regard for those experiencing financial difficulty or other vulnerable circumstances.
Whilst most of our customers pay their charges on time, we do employ enforcement agents for a small proportion of overdue accounts. It is important that the organisations that we work with uphold our values of fairness and trust, and therefore, we will be requiring all enforcement agencies that work on our behalf to be accredited by the Enforcement Conduct Board.
Can I repay the debt to Welsh Water directly if High Court Enforcement has been instructed?
Any offers of payment, either by instalments or lump-sum settlement, must be made directly to the officers who will seek instructions from us. You should note that the debt will increase once the officers have been instructed as additional High Court fees incurred will be added.
We cannot discuss repayment with you directly once the High Court Enforcement Officers have been instructed.
Contact our debt team
Speak to an advisor
If you have any queries or concerns on paying your water bill, please speak to our friendly advisors.
8am to 6pm Monday to Friday. This is a toll-free telephone number.