Consumer Council for Water, Wales
The Consumer Council for Water is the independent voice for all water consumers in England and Wales.
It was established in 2005 to provide consumers with strong representation, making sure their interests are at the heart of decision-making in the water industry. It provides free advice to consumers and keeps them informed on the issues affecting water and sewerage services.
The Council takes up complaints of household and non-domestic customers when they are unable to resolve them directly with their water company. It settles 70% of complaints within 20 working days and 85% within 40 working days. Its work costs each water bill payer about 21p per year.
To find out more about the Consumer Council for Water in Wales, click here.