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Burst water main at our Bryn Cowlyd Water Treatment Works

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Updated: 19:30 15 January 2025

We are currently dealing with a burst water main at our Bryn Cowlyd Water Treatment Works, Dolgarrog, which is impacting water supplies to customers in parts of the Conwy Valley.

These locations are as follows: Conwy, Dolgarrog, Eglwys Bach, Henryd, Groesffordd, Llanbedr y Cennin, Parts of Llanrwst, Pentrefelin, Rowen, Tal y Bont, Tal y Cafn and Tyn Groes.

Our crews are on site and working on the repair.

We are rerouting water through our network and tankers are being mobilised to keep as many people on supply as possible.

We apologise to anyone whose water supply is interrupted and would like to reassure them we are working hard to resolve this issue as soon as possible.

Customers have been contacted directly with text messages to inform them about the issues.

Customers can get the latest information on in your area or follow us on our social media channels.

Consumer Council for Water, Wales

The Consumer Council for Water is the independent voice for all water consumers in England and Wales.

It was established in 2005 to provide consumers with strong representation, making sure their interests are at the heart of decision-making in the water industry. It provides free advice to consumers and keeps them informed on the issues affecting water and sewerage services.

The Council takes up complaints of household and non-domestic customers when they are unable to resolve them directly with their water company. It settles 70% of complaints within 20 working days and 85% within 40 working days. Its work costs each water bill payer about 21p per year.

To find out more about the Consumer Council for Water in Wales, click here.

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