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Burst water main at our Bryn Cowlyd Water Treatment Works

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Updated: 19:30 15 January 2025

We are currently dealing with a burst water main at our Bryn Cowlyd Water Treatment Works, Dolgarrog, which is impacting water supplies to customers in parts of the Conwy Valley.

These locations are as follows: Conwy, Dolgarrog, Eglwys Bach, Henryd, Groesffordd, Llanbedr y Cennin, Parts of Llanrwst, Pentrefelin, Rowen, Tal y Bont, Tal y Cafn and Tyn Groes.

Our crews are on site and working on the repair.

We are rerouting water through our network and tankers are being mobilised to keep as many people on supply as possible.

We apologise to anyone whose water supply is interrupted and would like to reassure them we are working hard to resolve this issue as soon as possible.

Customers have been contacted directly with text messages to inform them about the issues.

Customers can get the latest information on in your area or follow us on our social media channels.

WaterSafe

WaterSafe is a free online search facility funded by the water industry to help customers find competent and qualified plumbers.

WaterSafe is a free online search facility funded by the water industry to help customers find competent and qualified plumbers.

The scheme is a national accreditation body which checks and approves businesses and their plumbers to give customers reassurance about the tradespeople undertaking work for them.

It brings together thousands of qualified contractors employed by plumbing businesses from the seven existing approved contractors’ schemes across the UK, including:

  • The Water Industry Approved Plumbers’ Scheme (WIAPS),
  • Association of Plumbing and Heating Contractors (APHC),
  • Chartered Institute of Plumbing and Heating Engineering (CIPHE),
  • Scottish and Northern Ireland Plumbing Employers’ Federation (SNIPEF),
  • Anglian Water’s APLUS,
  • Severn Trent’s Watermark

Their aim is to help you find the nearest qualified plumbing engineer local to you to help keep water supplies safe and healthy in homes and businesses.

Using an approved plumber/plumbing business helps prevent the risk of drinking water being contaminated by poor plumbing practices or sub-standard products.

The scheme is supported by the Drinking Water Inspectorate in England and Wales, which provide independent reassurance that public water supplies are safe and drinking water quality is acceptable to consumers.

NHS guidance advises all hospital trusts to use approved WaterSafe approved plumbers in their premises, in order to safeguard public health.

Plumbers approved through WaterSafe have specific training in the Water Fittings Regulations and Byelaws, to ensure they meet the strict legal requirements for installing water pipes and fittings.

To find out more information about WaterSafe, click here.

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