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Cymraeg

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Our customers usually search for:

Applying for a water meter

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We’re currently receiving a very high number of meter applications so it may take us longer than usual to get back to you. If you have made an application, we can confirm that it is in process, and there is no need to get back in touch with us. You will receive a call from a 0330 number when we are trying to arrange an appointment with you.

We’re sorry for any inconvenience this may cause.

If you want to make an application for meter, you can do it online here.

Your bill 2025

Information about your 2025 bill, price changes and the financial help and support we have available.

Find out more about your 2025 bill

How can we help?

Business plan 2025-2030

Our Business Plan represents a major step up in investment over the next 5 years.

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Bryn Cowlyd

Burst water main at our Bryn Cowlyd Water Treatment Works

Our network has now refilled and water supplies have been restored to all customers. Information on compensation payments for both household and business customers is available below.

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In your area

Check if there is any work or reported incidents near you that could be affecting your water supply, or sign up to receive alerts and updates.

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Customer information about British Sign Language

British Sign Language

Contact us using British Sign Language (BSL) with our partners at SignVideo.

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Help and Advice

Careers Join our talent community

Careers

Join our talent community

Whether it’s our water samplers, network engineers, scientists, sewer operatives or customer experience advisors, we are all working together to earn the trust of our customers every day.

Visit our careers

Latest news

24 March 2025

‘Energy Park’ to provide 8% of Welsh Water’s energy needs

Corporate

12 February 2025

Sir James Bevan joins Glas Cymru Board as Non-Executive Director

Corporate

30 January 2025

Welsh Water bills set to increase by 27% to fund £4bn investment

Corporate

Watersafe

Watersafe - Local Approved Plumbers

Find your nearest, Watersafe-approved plumber, just enter your postcode or use your location.

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Not for Profit

Three little words that make a big difference to a lot of people.

We’re the only water company of its kind in the UK. We don’t have shareholders, which means we put every penny back into looking after your water and our beautiful environment - now and for years to come.
Learn more

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In your area

Incidents or planned works near you.