As the cost of living crisis continues, we have a number of ways we may be able to help you and make your bills more affordable.
Our cost of living support is designed to support our customers and bring awareness to the range of available options which would benefit households and reduce water usage.
We have a number of ways we may be able to help
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HelpU Tariff
Water and sewerage tariff for low income households on means-tested benefits to reduce future charges.
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WaterSure Wales Tariff
Metered water and sewerage tariff for low income families in receipt of a qualifying benefit.
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Customer Assistance Fund
The Customer Assistance Fund is designed to help those in severe financial hardship to clear debt and get on top of their payments.
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Water Direct Scheme
Allows customers to clear arrears and on-going charges directly from their benefits at an affordable rate.
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Water Meters
Metered water and sewerage tariff for customers on a high fix annual charge, or for low users of water or for those who live on their own, could help reduce on going charges.
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If you already owe us money
We know that being in debt can be stressful and it can be hard to make the first call. Here's how we can help if you are in arrears on your account.
Our new Vulnerability Strategy to 2030
Supporting our customers. Working at the heart of our community.
Click here to find out more
Are you receiving all the benefits you're entitled to?
Turn2us Benefit Calculator
Turn2us are a National charity who help people when times are tough. Use their Benefits Calculator to find out which welfare benefits you may be entitled to to maximise your income.
Use the Benefit Calculator
Community Team
events calendar
Our Community Team actively promotes the support offered and regularly attend affordability events held in communities across our service region.
See below for a full list of events.
1. Live chat to our online support team Yes
2. Contact
Contact our specialist support team
Live chat about support with bills
Speak to one of our customer service agents about support with your bill. 9am - 5pm Monday to Friday. Closed on Bank Holidays.
Open Live Chat Offline Livechat
Get impartial advice
The Consumer Council for Water
The Consumer Council for Water provide impartial advice and guidance relating to any kind of household water supply or sewerage issue.
Find out more
Top tips for saving water
Did you know? The average person uses 176 litres of water a day, that’s almost 310 pints!
We use lots of water in our homes, but there are really easy ways that you can save water in your home and garden to save money and energy.
Save WaterOther ways to save water
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Cartref scheme
Fixing leaks free of charge in your home and helping you save water.
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Get Water Fit
Interested in free water efficiency products and information? Sign up to Get Water Fit, claim your water-saving devices and start saving.
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Dealing with water leaks
Our leakage hub has all the information you need for finding and managing leaks and bursts.
Cymuned Support Fund
The scheme offers short term support to working households who find themselves in a situation where their bills exceed their income.
Cymuned is a financial support offering from Welsh Water which aims to help working households who are struggling to afford the essentials, like their water bill.
Read more about the Cymuned Fund here