Cost of
living support

As the cost of living crisis continues, we have a number of ways we may be able to help you and make your bills more affordable.

Our cost of living support is designed to support our customers and bring awareness to the range of available options which would benefit households and reduce water usage.

Sandycroft

Our new Vulnerability Strategy to 2030

Supporting our customers. Working at the heart of our community.

Click here to find out more
Cost of living hub

Community Team

events calendar

Our Community Team actively promotes the support offered and regularly attend affordability events held in communities across our service region.

See below for a full list of events.

Learn more

1. Live chat to our online support team Yes

Follow the questions below to chat with one of our friendly Online Support Team.

Are you in receipt of any means tested benefits?

2. Contact

Contact our specialist support team

Live chat about support with bills

Speak to one of our customer service agents about support with your bill. 9am - 5pm Monday to Friday. Closed on Bank Holidays.

Open Live Chat Offline Livechat

2. Medical conditions

Do you have any ongoing medicals conditions with may require extra support?

3. Your next steps

Live chat about support with bills

Speak to one of our customer service agents about support with your bill. 9am - 5pm Monday to Friday. Closed on Bank Holidays.

Open Live Chat Offline Livechat

3. Your next steps

Live chat about general enquiries

If you need advice, our customer service agents are here to help. 8am - 6pm Monday to Friday and 9am - 1pm on Saturday. Closed on Bank Holidays.

Open Live Chat Offline Loading

Get impartial advice

The Consumer Council for Water


The Consumer Council for Water provide impartial advice and guidance relating to any kind of household water supply or sewerage issue.

Find out more
Cost of living support

Top tips for saving water

Did you know? The average person uses 176 litres of water a day, that’s almost 310 pints!


We use lots of water in our homes, but there are really easy ways that you can save water in your home and garden to save money and energy.

Save Water

Cymuned Support Fund

The scheme offers short term support to working households who find themselves in a situation where their bills exceed their income.


Cymuned is a financial support offering from Welsh Water which aims to help working households who are struggling to afford the essentials, like their water bill.

Read more about the Cymuned Fund here